Privacy Policy

Data Collection

We collect information you provide directly to us, such as when you create an account, build a website, or contact our support team. This may include:

• Account information (name, email, password)
• Website content and design preferences
• Payment information (processed securely by our payment partners)
• Communication history with our support team
• Usage data and analytics

AI Prompt Handling

Our AI-powered features process your prompts to generate content suggestions. We want to be transparent about how this works:

• AI prompts are processed to improve our services and generate relevant content
• We do not use your prompts to train our AI models without explicit consent
• Prompt data is encrypted and stored securely
• You can request deletion of your prompt history at any time
• We do not share individual prompt data with third parties

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Marketing cookies (with your consent) for relevant content

You can control cookie preferences through your browser settings or our cookie consent manager.

Third-Party Processors

We work with trusted third-party service providers to deliver our services:

• Hosting and infrastructure providers
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics, Mixpanel)
• Customer support tools (Zendesk, Intercom)
• Email and communication services

All third-party processors are bound by strict data protection agreements and comply with applicable privacy laws.

Data Retention and Deletion

We retain your data for as long as necessary to provide our services:

• Account data: Until account deletion is requested
• Website content: Until website deletion or account closure
• Usage analytics: 2 years for service improvement
• Support communications: 3 years for quality assurance
• Payment records: 7 years for legal compliance

You can request complete data deletion at any time through your account settings or by contacting our support team.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@crocus.app or use the tools in your account dashboard.

Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Monitoring and logging of all system access
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure all international transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.